At DONNT, we are dedicated to providing our customers with a smooth and efficient shipping experience. Below you’ll find our Shipping & Delivery terms, designed to ensure that your purchase reaches you in a timely and secure manner.
Processing Time
Orders are processed within 1-3 business days after payment confirmation. Custom or personalized orders may take longer to process, and customers will be notified accordingly.
Domestic Shipping
Standard Shipping: Estimated delivery time is 5-7 business days.
Expedited Shipping: Available for an additional fee with an estimated delivery time of 2-3 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or postal service delays.
International Shipping
Standard International Shipping: Estimated delivery time is 10-20 business days, depending on the destination country.
Priority International Shipping: Faster shipping is available at an additional cost with an estimated delivery time of 5-10 business days.
International customers are responsible for any customs duties, taxes, or other fees imposed by their respective governments.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.
Shipping Costs
Shipping costs are calculated based on weight, dimensions, and destination of the items in the order. Cost will be displayed at checkout before payment.
Lost or Damaged Items
In the unfortunate event that your order arrives damaged or does not arrive at all, please contact us immediately. We will work with you and the shipping carrier to address the issue. For damaged items, please keep all original packaging and provide photographic evidence to assist with the claims process.
Address Information
It is the responsibility of the buyer to ensure that the shipping address provided is accurate and complete. We are not responsible for packages delivered to an incorrect address provided by the customer.
Delivery Instructions
If you have specific delivery instructions or preferences, please include them in the notes section during checkout, or contact us as soon as the order is placed.
We reserve the right to update our Shipping & Delivery Policy at any time. By placing an order at DONNT, you agree to the above terms.
For any further questions or concerns regarding shipping and delivery, please reach out to our customer service team at [Customer Service Email/Phone Number]. We’re here to help!
Thank you for shopping with us at DONNT!